Guides

Are you ready to start a digital project?

Social Service Agencies (SSAs) may utilise the below Tech-and-GO! toolkits developed by our appointed consultants. They include a detailed user guide and customisable templates to meet your needs.

Check out the Cybersecurity Essentials for Social Services, which aims to establish a set of baseline security standards for the social service and charities sector and, to strengthen cybersecurity awareness by sensitising service providers to and signalling the importance of cybersecurity as a critical part of their operations.

Cyber Attack Infographics

Cybercrime poses a tangible and ever-present risk to governments, businesses, and individuals. Social Service Agencies (SSAs) and Charities are no exception; they face a higher risk of falling victim to cybercrimes like data breaches due to the vast datasets of sensitive personal information they handle. Cybersecurity awareness is critical for SSAs and Charities to safeguard the interests of their employees, volunteers, and service users.

Explore our infographics below

 To gain insights into different cyber attacks and discover strategies to protect your organisation from them:

 

The Data Management Guide for Social Services offers recommended practices for handling data in a data lifecycle approach. It comes complete with relevant resources, guides, and references.

Data Protection Advisory Guidelines for the Sector

NCSS worked with the Personal Data Protection Commission (PDPC) Singapore and Infocomm Media Development Authority (IMDA) to update the Social Service Advisory Guidelines.

• Discover how the Data Protection Provisions in the Personal Data Protection Act (PDPA) apply to social service agencies’ collection, use and disclosure of personal data.
• Learn about the good data protection practices in various scenarios.

View the Advisory Guidelines for the Social Service Sector.

 

Data Protection Advisory Guidelines for Volunteers

In addition to the revised Advisory Guidelines for the sector, volunteers should be aware of how they can protect the personal data of the service users they interact with, with simple Do’s and Don’ts.

View the Guide for Volunteers.

The Service Delivery Technology Toolkit for Disability Services outlines best practices for adopting technology in adult disability services. Social Service Agencies (SSAs) may leverage on the toolkit to streamline processes, optimise resources, and enhance care for clients.

Note: 
For optimal browsing of the toolkit, kindly download a copy to your desktop and enable javascript on your Acrobat Reader.

The use of systems and processes in volunteer management are important elements to improve productivity and ensure volunteers are engaged meaningfully. Core stakeholders in volunteer management unanimously agree that a Volunteer Management System (VMS) is necessary for effective and efficient volunteer management. However, many face challenges in identifying their specific needs and requirements for a suitable VMS.

Hence, the Volunteer Management System – Selection and Implementation Roadmap (VMS-SIR) aims to guide Social Service Agencies (SSAs) through the process of selecting and implementing a suitable VMS.

ThunderQuote's collection of white papers, offering valuable insights and guidance for nonprofit organisations. We invite you to explore these resources that can empower your nonprofit with innovative solutions, along with alternative tools and grants for further exploration.